2023 Realistic Field-Service-Consultant Dumps Questions To Gain Brilliant Result [Q55-Q76]

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2023 Realistic Field-Service-Consultant Dumps Questions To Gain Brilliant Result

Start your Field-Service-Consultant Exam Questions Preparation with Updated 165 Questions

Salesforce Field-Service-Consultant certification exam is designed for professionals who want to demonstrate their expertise in Salesforce field service management. Field-Service-Consultant exam is intended for those who have a strong understanding of the Salesforce platform, its features, and capabilities. Salesforce Certified Field Service Consultant certification exam is an excellent way for professionals to showcase their skills and knowledge of Salesforce field service management to potential employers.

NO.55 A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

Create a Work Order and Work Order Line Item.

Create a Return Order and Return Order Line Item.

Create a Product Request and Product Request Line Item.

Create a Return Order and relate it to the Product.

NO.56 Universal container want to track technician van stock and consigned products How can this will be accomplished using the field service lightning standard object model

Service resources will track van stock. Location will track time and customer sites

Location will track van stock. Account will track consigned products

Service resources will track van stock. Products consumed will track item at customer’s site

Location will track van stock and items at customer’s site

NO.57 Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

Accounts

Service Resources

Work Orders

Resource Absences

Work Types

NO.58 A customer wants to create a loyalty program by identifying all subscribers who clicked on a link within any email sent within the last six months.
What should be recommended7

Create and execute a SQL Query against the _Click data view.

Create and execute a Tracking Extract.

Create and execute a Subscriber Engagement report.

Create and execute a Data Filter on the Click data view.

NO.59 Service resources at Universal Containers (UC) frequently work in more than one service territory. The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource’s primary territory when scheduling, UC also wants the scheduling policy to look at the resource’s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

Select Working Location Enable Primary on the Working Territories Work Rule.

Remove the Match Territory Work Rule.

Include the Match Territory Work Rule.

Deselect Working Location Enable Primary on the Working Territories Work Rule.

NO.60 In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher?
Choose 3 answers

Google Traffic Data

Resource’s Home Base

Service Appointments

Resource’s Travel Speed

Service Appointment Dependencies

NO.61 Service Appointments in a “Cannot Complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a “Cannot Complete” status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

Ensure that Status Transitions are configured to prevent the up3Ste from “Cannot Complete” to

Define “Cannot Complete” as a Pinned Status for Scneduling and Optimization Services

Define “Cannot Complete” as a Pinned Starus for Auto-Dispatch Services

Ensure that Status Transitions are configured to allow the status update from “Cannot Complete” to
“Scheduled.”

NO.62 Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?

The appointment status is going from Scheduled to Completed.

The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

The default drip feed setting is overriding the drip feed rate on a service territory.

Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

NO.63 Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)

Products Required for Work Orders

Products Required for Service Appointments

Products Required for Work Order Line Items

Products Required for Service Resources

NO.64 Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

Three Service Territories with fewer than 50 resources

Two Service Territories that split the Service Resources evenly

One Service Territory with four Polygons

Five Service Territories with fewer than 500 Service Appointments per day

NO.65 At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce’s schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

Dispatcher

Agent and Resource

Agent

Mobile, Agent, and Resource

NO.66 Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

The Preventative Maintenance Gantt and filter the list to show only desired work orders

The Dispatcher Console Map and filter the list to show only desired service appointments

The Dispatcher Console Appointment list and filter the list to show only desired service appointments

The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

NO.67 Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

Use Assets and define a hierarchy.

Use a custom object to model the BoM.

Use an ERP to manage the BoM.

Use Products and add to an Order.

NO.68 Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?

Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

NO.69 Universal Containers (UC) wants to better understand their service business and Field Service Technician terms’ schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

Proactively adjust Service Contracts.

More accurately assign Work Orders based on skills.

Proactively adjust to address demand fluctuations.

More consistently meet customer response times.

NO.70 Northern Trail Outfitters is growing and acquiring other organizations, each with its own instance of Sales Cloud. They are debating whether to upgrade Marketing Cloud Connect to Multi-Org.
What consideration could be provided to help with the decision?

Shared Salesforce Data Extensions will be enabled in up to 5 business units.

Custom profile and subscription centers will not be required.

Once an account is upgraded to Multi-Org, it cannot be turned off.

Existing accounts cannot be upgraded to Multi-Org.

NO.71 Each container consists of multiple parts that are tracked by Asset records. Universal Containers’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

Create a Work Type and Work Order for each Asset being serviced.

oO Create a Work Order and Work Order Line Item for each Asset being serviced.

Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

Create a Work Type to automatically create relevant line items for each Asset.

NO.72 Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.
How should a Consultant support this process?

Add a new Product Required to the Work Order.

Add a new Product Required to the Work Type. 2

Add a new Product Consumed to the Work Rule. Seer

Add a new Product Consumed to the Work Order.

NO.73 Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer

Auto-generate work orders with a 14-day Generation timeframe.

Associate a required skill called site visit to a maintenance plan.

Auto-generate work orders with a 14-day Generation horizon.

Associate a work type called site visit to a maintenance plan.

NO.74 When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

Create a Flow that adds two Signature Blocks when the Service Report is generated,

Create relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

Create two Service Reports and add one Signature Block to each Report.

NO.75 Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

An Entitlement Process must be applied to both Cases and Work Orders.

Milestones for Work Orders can be configured in Setup.

A new Entitlement Process requires selecting a single Entitlement Process Type.

A single Milestone can be added to both Case and Work Order Entitlement Processes.

Milestones for Work Orders can be set up from the metadata API.

NO.76 Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

Add the Work Order Quick Action on the Case.

Use Work Types to achieve pre-defined templates.

Add the Work Order Quick Action on the Account.

Use Record Types to achieve pre-defined templates.

Salesforce Field-Service-Consultant certification exam comprises of 60 multiple-choice questions that need to be answered within 105 minutes. The questions in the exam are designed to test the candidates’ understanding of the various components of field service management solutions in the Salesforce platform, including Service Cloud, Field Service Lightning, and Einstein Analytics.

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2023 Realistic Field-Service-Consultant Dumps Questions To Gain Brilliant Result [Q55-Q76]

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