Q21. You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

Q22. Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Q23. When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

Q24. Which business function in the account master will block the release of quotes to SAP S/4HANA?

Q25. Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

Q26. Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

Q27. Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Q28. Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

Q29. Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

Q30. Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

Q31. Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

Q32. Which tool would you use to create high data volumes in SAP Service Cloud?

Q33. You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

Q34. Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

Q35. What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

Q36. When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

Q37. What is one consequence of scoping the installed base option?

Q38. Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

Q39. Which option do you have to mark a field as mandatory?

Q40. Which tool do you use to determine a service ticket processing team, based on conditions?

Q41. Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

Q42. What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

Q43. Which data element is used to calculate the warranty start?

Q44. Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?