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[Mar-2023] C_C4H510_21 Exam Dumps Pass with Updated 2023 Certified Application Associate – SAP Service Cloud 2111

Free C_C4H510_21 Exam Dumps to Pass Exam Easily

SAP C_C4H510_21 Exam Syllabus Topics:

Topic Details
Topic 1
  • Describe the SAP pre-packaged integration scenarios and optimal project management practices
  • Personalization and Extensibility
Topic 2
  • Communication Channel and Knowledge Base
  • Contracts and Ticket Hierarchy
  • Service Business Process
Topic 3
  • Identify fine-tuning timeline and dependencies in the context of the overall project plan
  • Troubleshoot data migration issues and understand mass data maintenance
Topic 4
  • Explain Contracts & Case Management in Service Tickets
  • Set up a notification process and configure conditions and actions for workflows
Topic 5
  • Explain Time Recording and Fulfillment in Service Tickets
  • Perform tasks associated with the maintenance of employees
Topic 6
  • Identify how to use personalization and extensibility
  • Explain Registered Products & their usage in Service Tickets
Topic 7
  • Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
  • Service Elements and Notification

 

NO.66 What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

 
 
 
 
 

NO.67 Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

 
 
 
 
 

NO.68 Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

 
 
 
 

NO.69 Which feature in user interface maintenance can be used to control the values of custom fields?

 
 
 
 

NO.70 Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

 
 
 
 

NO.71 In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

 
 
 
 

NO.72 Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

 
 
 
 

NO.73 Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

 
 
 
 
 

NO.74 What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

 
 
 
 

NO.75 Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

 
 
 
 

NO.76 Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

 
 
 
 

NO.77 Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

 
 
 
 

NO.78 Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

 
 
 
 
 

NO.79 Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

 
 
 
 

NO.80 What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

 
 
 
 

NO.81 Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

 
 
 
 

SAP C_C4H510_21 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years.

 

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