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SAP C-C4H510-04 Dumps – 100% Cover Real Exam Questions (Updated 112 Questions)

Real C-C4H510-04 dumps – Real SAP dumps PDF

SAP Service Cloud Certification Exam Topics:

Topic Areas Topic Details, Courses, Books Weighting
Personalization and Extensibility Identify how to use personalization and extensibility, including mashups and custom business objects.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%
Communication Channel and Knowledge Base Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Service Business Process Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Basic Setup Settings Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Service Objects Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 > 12%

SAP Service Cloud Certification Exam Details:

Sample Questions SAP Service Cloud Certification Sample Questions
Number of Questions 80
Exam Name SAP Certified Application Associate – SAP Service Cloud 2011
Passing Score C_C4H510_04 – 63%
Level Associate
Exam Code C_C4H510_04

 

NO.42 Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

 
 
 
 

NO.43 Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

 
 
 
 

NO.44 Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.

 
 
 
 

NO.45 Which option do you have to mark a field as mandatory?

 
 
 
 

NO.46 Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

 
 
 
 

NO.47 You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

 
 
 
 

NO.48 In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

 
 
 
 

NO.49 Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

 
 
 
 

NO.50 Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

 
 
 
 
 

NO.51 Which key user tool allows you to change field properties on the SAP Service Cloud UI?

 
 
 
 

NO.52 When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

 
 
 
 

NO.53 What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.

 
 
 
 

NO.54 What can you use to keep track of new knowledge base articles and changes made to existing ones if you have set up SAP Jam as a knowledge base?

 
 
 
 

NO.55 Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

 
 
 
 
 

NO.56 What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

 
 
 
 

NO.57 Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

 
 
 
 

NO.58 What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.

 
 
 
 

NO.59 Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

 
 
 
 

NO.60 What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

 
 
 
 

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