NEW QUESTION 32
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

NEW QUESTION 33
A university uses the Education Data Architecture (EDA) to manage its prospective and current students. The student Contact Mailing Address fields and records are populated in Salesforce through an integration with an external system.
What should the consultant recommend?

NEW QUESTION 34
An Admissions office wants to digitize and automate transcript requests. Currently, applicants, must follow a set of manual steps they could be more user friendly. The Admissions office wants a declaratively configured, publish facing from that created data in Salesforce.
Which solution should the consultant recommend to meet the requirement?

NEW QUESTION 35
The Advancement office plans to use Salesforce and Marketing Cloud to engage its alumni, donors, and university supporters. The marketing staff and advancement officers want to retain all contact data and email activity, including Individual Email Result (IER) data. The system admins and CRM team want to avoid unnecessary data storage.
Which data management strategy should the consultant consider?

NEW QUESTION 36
A university is implementing Advisor Link and needs to test the integration with its Student Information System (SIS), and provide training space for advisors. The university needs access to some of the data from the production org for the advisor training.
Which two types of sandboxes meet this use case?
Choose 2 answers

NEW QUESTION 37
Where should the consultant go to configure Primary Affiliation fields on the Contact record in the Education Data Architecture (EDA)?

NEW QUESTION 38
A college is using Salesforce to support its recruitment and admissions processes. The college will need to have an online application form, automated bot service, and online application management.
Which two solutions should the consultant recommend?
Choose 2 answers

NEW QUESTION 39
An academic advisor is preparing for a meeting with a student. The advisor wants to review the classes associated with the student ‘ s course ofstudy toensure the student is on track for gradualto review the academic options with the using Salesforce.
Which functionality should a consultant recommend?

NEW QUESTION 40
A business school will implement Salesforce for its MBA recruitment and admissions.
Which role should participate in the Salesforce Center of Excellence?

NEW QUESTION 41
Recruiters at an institution are evaluating tools to enhance their email. They want to see when a student has opened an email or clicked on a link. Recruiters also want to insert time slots directly from their calendar into an email and allow students to choose the meeting time.
Which solution should the consultant recommend?

NEW QUESTION 42
A customer wants to learn more about Salesforce.org solutions built by the community.
Which resource should a consultant recommend?

NEW QUESTION 43
A school is implementing Salesforce with the Education Data Architecture (EDA) to track parents and students in a community. When a contact record is created, a Community user is created leveraging Table-Driven Trigger Management (TDTM). During deployment to production, the consultant notices that only the contact record is created.
Which step should the consultant verify when troubleshooting the issue?

NEW QUESTION 44
Recruiters at an institution are evaluating tools to enhance their email. They want to see when a student has opened an email or clicked on a link. Recruiters also want to insert time slots directly from their calendar into an email and allow students to choose the meeting time.
Which solution should the consultant recommend?

NEW QUESTION 45
A university is migrating from its Education Data Architecture org to Education Cloud.
Which consideration should the consultant discuss with the university?

NEW QUESTION 46
An institution has centralized email communications for alumni. Departments across the university should only be able to view their team’s content.
What should a consultant recommend to meet this requirement?

NEW QUESTION 47
International Programs wants to track the emergency contacts for students who are studying abroad.
Which functionality should a consultant implement to meet this requirement?

NEW QUESTION 48
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices.
Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?

NEW QUESTION 49
An Admissions office is using Education Cloud to manage its student application review process. The office needs to make sure students cannot edit applications after the submission deadline.
Which two features could the consultant use to meet this requirement?

NEW QUESTION 50
The International Student Services department manages the needs of international and study-abroad students in Salesforce using the Education Data Architecture. The residence hall address information must be associated to the international student Contact and Account record.
What account model should the consultant select?

NEW QUESTION 51
An institution has centralized email communications for alumni. Departments across the university should only be able to view their team’s content.
What should a consultant recommend to meet this requirement?

NEW QUESTION 52
A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice …… the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.
What should the consultant recommend to meet the requirement?