Q41. A company uses Microsoft Dynamics 365 to manage service operations. Dispatchers coordinate service requests, and technicians perform scheduled on-site work.
You need to design a solution that will use Microsoft Copilot to improve the efficiency of the service operations. The solution must meet the following requirements:
– Provide AI-driven assistance to help staff organize and resolve work
orders.
– Deliver contextual AI support to frontline workers as they prepare
for and complete customer appointments.
Which two components should you include in the design? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Q42. Drag and Drop Question
A company has an AI solution that uses a Microsoft Copilot Studio agent.
You need to monitor the agent’s performance. The solution must meet the following requirements:
– Monitor the agent’s telemetry in near-real-time (NRT).
– Download transcripts of full conversations.
– Monitor the agent’s usage and performance.
What should you use for each requirement? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Q43. A company plans to deploy a Microsoft Copilot Studio agent to enhance customer support.
The company stores customer data across ServiceNow, Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Excel files in SharePoint Online.
You need to recommend a solution to ensure that the agent can deliver accurate and timely responses.
What should you recommend?

Q44. A company has a Microsoft Copilot Studio agent for customer support. You are reviewing and validating the following prompts:
* A prompt that has instructions to ” help the customer as best you can “
* A prompt that helps retrieve product information from a knowledge base You need to ensure that the agent delivers consistent and accurate responses.
What should you do for each prompt? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q45. Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.
After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.
A company uses Microsoft 365 and Dynamics 365.
You need to recommend a solution to automatically summarize email threads, generate suggested replies in Microsoft Outlook, and provide meeting preparation summaries that include relevant customer relationship management (CRM) data.
Solution: You recommend a classic Microsoft Dataverse workflow.
Does this meet the goal?

Q46. A startup wants to build a customizable, agent-based workflow that can integrate with their internal APIs, retrieve contextual data from various sources, and run complex business logic autonomously. The team has moderate engineering skills but explicitly wants to avoid the overhead of managing underlying infrastructure. Which Microsoft AI service model best fits this requirement for building and deploying their agent-based solution?

Q47. A company has a customer order system that creates sales orders manually.
You need to design an Ai solution to automate the following tasks as part of the system:
* Save the order details to a database.
* Update the order status m the database.
* Extract the order details from an order file
* Prepare and send a confirmation email to customers.
The solution must minimize development effort and support intelligent automation and solution integration.
What should you include m the design?

Q48. You use Microsoft Copilot Studio analytics to analyze the performance of a deployed Copilot Studio agent.
You need to identify which performance metrics to use to measure the following:
* The percentage of engaged sessions that are escalated to a live customer service representative
* The number of agent queries that cause a knowledge source error
What should you identify for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q49. A company uses Microsoft Dynamics 365 Supply Chain Management.
You are designing an AI supply chain process that meets the following requirements:
Provides managers with AI-driven insights that surface key information from customer orders Helps planners use AI to anticipate future product needs more accurately You need to recommend which Microsoft Copilot features to include in the design.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q50. You need to design a Microsoft Copilot Studio agent that meets the following requirements:
Supports interactive speech responses
Optimizes decision-making and the accuracy of responses
What should you include in the design for each requirement? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all.

Q51. Drag and Drop Question
A company has a Microsoft Foundry project that uses a single agent and a single prompt to complete a series of tasks.
The agent encounters the following issues:
– It frequently produces incomplete results.
– It struggles with domain-specific reasoning.
– Agent response times are remarkably slow.
You need to recommend a solution to improve the overall performance and accuracy of the agent.
What should you include in the recommendation? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Q52. You need to design a Microsoft Copilot Studio agent for customer support.
The agent must securely retrieve product warranty data from a REST API. The solution must minimize development effort. What should you include in the design?

Q53. A company has a Microsoft 365 E5 subscription and uses Microsoft Copilot Studio.
The company has a Microsoft SharePoint Online library that contains 10,000 policy PDFs from various departments. The library contains a populated column named Department for each PDF.
You need to design a Copilot Studio agent that will use the SharePoint library as a knowledge source. The solution must meet the following requirements:
* Enable the agent to answer user questions about company policies.
* Ensure that the agent can identify which departments and policies are connected.
What should you include in the design for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q54. A company has an Al solution named Solution1 that is deployed to the production environment.
Solution! uses an Azure OpenAI model to generate marketing emails for existing customers.
During an internal review, you identify that Solution1 creates different emails depending on the customers’ traits.
You need to recommend a strategy to mitigate the bias. The strategy must adhere to Microsoft responsible Al principles.
What should you recommend?

Q55. Hotspot Question
A company plans to implement an AI solution that will contain a Microsoft Copilot Studio agent and a Microsoft Foundry agent. The solution will be stored in a source code repository.
You need to recommend a deployment method for each agent. The solution must meet the following requirements:
– A test environment must be used before a deployment to production.
– Production must be isolated from development and testing.
– The deployment must be repeatable and fully automated.
– The solution must NOT require manual intervention.
Which deployment method should you recommend for each agent? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q56. Hotspot Question
A company deploys a Microsoft Copilot Studio agent that integrates with a Microsoft Power Automate desktop flow.
You need to recommend a testing solution that meets the following requirements:
– Test cases must validate the most recent changes to the agent before
the agent is released.
– The flow must be validated as part of the agent’s orchestration.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q57. Hotspot Question
You need to recommend a Microsoft Power Platform solution for customer support. The solution must include AI capabilities in Microsoft Power Automate and must meet the following requirements:
Use a centralized workspace for AI models.
Generate short overviews from large amounts of unstructured text, such as case notes or transcripts, without requiring additional training or coding.
What should you include in the recommendation for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q58. A company has an AI solution that uses Azure OpenAI models.
You need to recommend a governance solution that monitors and audits changes to model configurations and data usage. The solution must minimize administrative effort.
What should you include in the recommendation?