Q20. A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting?
(Select two).

Q21. A technician is on site troubleshooting a customer’s laptop. The technician needs to download a software update but the company’s proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?

Q22. Which of the following is the PRIMARY security concern with virtual machine escape?

Q23. A user attempts to connect a laptop to a projector but receives the following message from the projector: Out of Range. Which of the following needs to be addressed first?

Q24. Which of the following video cables can carry an audio signal?

Q25. In which of the following places is a laptop’s wireless antenna MOST likely located?

Q26. Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

Q27. A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

Q28. A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:
No signal input
Which of the following describes the FIRST action that should be taken?

Q29. A technician receives a ticket that states a mobile payment device is having Issues with Its contactless payment feature. The device is not detecting payment options. Which of the following Is the MOST likely cause of the Issue?

Q30. An administrator is replacing 15.000rpm hard drives in a server. Which of the following is the interface type the drives most likely use?

Q31. A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:

Which of the following is the MOST likely cause of this issue?

Q32. A customer’s laptop is making clicking sounds in the area where non-volatile storage is installed. A technician examines the laptop and confirms the issue. Which of the following is the most appropriate replacement part?

Q33. An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

Q34. A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

Q35. A technician is troubleshooting a projector that will not display any Images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT?

Q36. Which of the following wireless technologies has the MOST range and wireless throughput?