QUESTION 84
Management at Northern Trail Outfitters want to see forecast numbers by all sales representatives and by multiple product groups. Which two actions should a consultant recommend to meet these requirements? Choose 2 answers

QUESTION 85
What is the outcome if no translation exists for a specific component in Salesforce?

QUESTION 86
Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemedated exchange rates by using advanced currency management. How is the converted currency amount on Opportunities calculated?

QUESTION 87
What are two design considerations for a Live Agent implementation? Choose 2 answers

QUESTION 88
Universal Containers wants to improve the accuracy of its current sales forecast. It also wants to improve the relevance of its sales stages and the role they play in the sales process. How should the relationships between the various elements of the sales process be defined to meet these requirements?

QUESTION 89
When Service Reps view a Case, theyoften need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?

QUESTION 90
Universal Containers collaborates with consulting partners on some of its opportunities. If a partner account is added to the partner’s related list on a customer opportunity, what is the impact?

QUESTION 91
Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company would like to track and report on these deals separately from other deals. What should a consultant recommend to meet this requirement?

QUESTION 92
Universal Containers wants to implement Omni Channel within Service Cloud for its representatives. What is
the first step required to configure Omni Channel?

QUESTION 93
During the planning stage of a project, what customer information should be requested to ensure requirements are successfully gathered? Choose 3 answers

QUESTION 94
Which of the following are the main challenges that affect Sales Rep productivity? (Select all that apply)

QUESTION 95
Service Reps at Universal Containers complain that the Case Feed in the Lightning Service Console has too many entries and is hard to use. Which option should a Service Consultant recommend to improve the Case Feed usability?

QUESTION 96
CORRECT TEXT
What are key ways to increase user productivity?

QUESTION 97
The enterprise architect for cloud Kicks wants to understand how objects in sales cloud are connected to one another.
Which two approaches should a consultant use to help the architect?
Choose 2 answers

QUESTION 98
Northern Trail Outfitters (NTO) is moving their legacy Customer Relationship Management (CRM) system to salesforce sales cloud. What should the consultant recommend to ensure a successful implementation?

QUESTION 99
Cloud Kicks uses a custom object named GumShoe. GumShoe is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. They want to easily generate new GumShoe records from their phones by using the Salesforce Mobile App. What should a Consultant recommended to meet the requirements?

QUESTION 100
Cloud Kicks (CK) uses a sales model where pre-defined groups of reps work collaboratively on Accounts. Each group is also responsible for specific Accounts. CK has organization-wide default access set to Public Read/Write for Accounts. CK discovered this caused issues with data quality where reps edited Accounts outside their scope of responsibility. CK wants to allow reps to view any Account but restrict editing to only reps who are responsible for those specific Accounts.
Which two steps should a consultant recommend allowing reps to continue to collaborate while eliminating incorrect edits?
Choose 2 answers

QUESTION 101
Resellers for Universal Containers need access to reports in the partner communities to help manage their opportunities.
How should salesforce be configured to give resellers the correct level of access to reports?

QUESTION 102
Universal Finance has two sales divisions. Sales Division A’s customers are individuals and Sales Division B’s customers are businesses. Each division’s sales representatives have their own user profiles, and person accounts are enabled. Sales Division B’s sales representatives should not be able to create person accounts; they should only be able to create business accounts. What solution should a consultant recommended to meet these requirements?

QUESTION 103
Your sole focus, when working with a client on data management, should be on initial data migration.

QUESTION 104
Sales representatives at Universal Containers log activates on accounts, contacts, and opportunities. The sales manager wants to create a report to see all activities on all of the accounts that the manager owns, including activities on contacts and opportunities. Which report should be recommended to the sales manager?

QUESTION 105
Who can benefit from the Quotes feature? (Select all that apply)