[Jul-2023] ARC-801 Dumps are Available for Instant Access using TestKingIT [Q65-Q82]

NEW QUESTION 65
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2 answers

Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.

Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.

Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

NEW QUESTION 66
During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

Give users a way to raise support tickets for new features they do not understand.

Give users the ability to opt-out of any new feature they dislike.

Fully document all customizations added to the system.

Communicate and train users on new features.

Ensure development, training, and production environments are in place.

NEW QUESTION 67
GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

Engage Salesforce services to manage all governance and represent as the Steering Committee.

Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.

Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.

Engage a third-party company to manage all governance and represent as the Steering Committee.

NEW QUESTION 68
Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC’s need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2 answers

Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase.

Implement Salesforce CPQ internally first, then build “product configurator” functionality in a custom Experience Cloud site in a follow-up phase.

Implement a templated self-service Experience Cloud site to show product information, add a “Request a Quote” component, and recommend B2B Commerce implementation in a follow-up phase.

Implement a custom Experience Cloud site with “product configurator” functionality first, then add headless commerce functionality in a follow-up phase.

NEW QUESTION 69
Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

Generate a new permission set that grants access to the Order object and assign it to the field service users.

Generate a new profile that grants access to the Order object and assign it to the field service users.

Provide the field service team with CPQ licenses to view Order data.

Provide the field service team with a Sales Cloud license to view Order data.

NEW QUESTION 70
Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

Implement an embedded web view of B2B Commerce within the Service Console.

Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

Provide access to B2B Commerce data within the Service Console so they can see the cart.

Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

NEW QUESTION 71
Universal Containers (UC) currently utilizes Sales Cloud and Experience Cloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud. UC’s concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM in at all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.

Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.

Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.

Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.

NEW QUESTION 72
Northern Trail Outfitters (WO) is transforming its service experience. NTO has created a RACI matrix to understand the key stakeholders’ responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers

Field Service Manager

NTO employee representing a typical customer

Business Analyst

Field Service Agent

Project Manager

NEW QUESTION 73
Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

Make internal organization-wide defaults Public Read Only to create external visibility.

Enable External Sharing Model to create external organization-wide defaults.

Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.

Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.

NEW QUESTION 74
3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
Choose 2 answers

CPQ license

Flow

Price Rules

CPQ Plus license

NEW QUESTION 75
Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to create dashboards that its partners can view within the community.
Which Experience Cloud license should the Solution Architect recommend?

Sales Cloud license

Service Cloud license

Partner Community license

Customer Community Plus license

NEW QUESTION 76
Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events. UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities.
A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution.
Based on the above considerations, which option identifies the optimal data flow for this solution?

Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component.

Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master. Invoice and Billing should be managed in B2B Commerce and pushed to Billing.

Pricing and Product data should be pushed from ERP to both CPQ and B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce.

Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component.

NEW QUESTION 77
A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to be visible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company’s needs?

Sales Cloud Einstein

Reporting snapshots

CRM Analytics

Standard Dashboards

NEW QUESTION 78
Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?

Consider finding AppExchange packages that support this functionality on Experience Cloud and Marketing Cloud Account Engagement.

Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.

Change the data model to support sending Marketing Cloud Account Engagement email via the Experience cloud site.

Build a custom application using Lightning Web Components to make the email content dynamic and configurable.

NEW QUESTION 79
Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.
Given UC’s new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?
Choose 2 answers

Completely unify all the channel strategies under the acquiring company’s brand and strategy.

Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.

Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.

Identify the need for multiple Partner Communities by Indirect Sales Channel with branding and content specific to each channel.

NEW QUESTION 80
A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, Service Cloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

Ensure all data objects across the different clouds have a unique external identifier

Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already.

Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.

Identify key drivers and high-level data scope behind the need for a consolidated reporting.

Draft a solution to show how consolidated reporting can be done using CRM Analytics.

NEW QUESTION 81
AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it’s discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?

Create a custom object to hold orders in queue for processing.

Review to determine if moving automation to asynchronous Apex is required.

Enable Advanced Order Management to process large orders.

Install a third-party solution to process large orders.

NEW QUESTION 82
AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company’s stated priorities?

Start with Service Cloud and Revenue Cloud, followed by Experience Cloud and, later, Sales Cloud.

Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.

Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud.

Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.

[Jul-2023] ARC-801 Dumps are Available for Instant Access using TestKingIT [Q65-Q82]

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