[Q217-Q232] Excellent ITIL-4-Foundation PDF Dumps With 100% TestKingIT Exam Passing Guaranted [May-2023]

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Excellent ITIL-4-Foundation PDF Dumps With 100% TestKingIT Exam Passing Guaranted [May-2023]

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The exam consists of 40 multiple-choice questions and has a duration of 60 minutes. The exam is closed book, meaning that no materials are allowed during the exam. The passing score for the ITIL 4 Foundation Certification Exam is 65%, which means that an individual must correctly answer at least 26 out of the 40 questions to pass. The exam can be taken online or at an accredited testing center. Upon passing the exam, individuals will receive the ITIL 4 Foundation Certification, which is valid for life and does not require recertification. Obtaining the ITIL 4 Foundation Certification can enhance an individual’s career prospects and demonstrate their commitment to delivering high-quality IT services aligned with the needs of the business.

NEW QUESTION 217
Which statement about the ‘continual improvement’ practice is CORRECT?

Continual improvement participation should be limited to a small dedicated team.

It is the role of senior management to authorize improvement initiatives.

Training should be provided to those involved in continual improvement.

A single continual improvement register should be maintained by senior management.

NEW QUESTION 218
Which two practices use workarounds?

Change enablement and continual improvement

Change enablement and problem management

Problem management and incident management

Incident management and continual improvement

NEW QUESTION 219
What describes the steps needed to create and deliver a specific service to a consumer?

Service management

Practices

A value stream

Service level management

NEW QUESTION 220
Which action is performed by a service provider?

Requesting required service actions

Authorizing budget for service consumption

Ensuring access to agreed resources

Receiving of the agreed goods

Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/it-service-management-concepts

NEW QUESTION 221
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

As an event

As a problem

As a service request

As a change request

NEW QUESTION 222
What is used to link activities within the service value chain?

Service level agreements

Inputs, outputs and triggers

Opportunity, demand and value

Service desk

NEW QUESTION 223
Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?

Understanding the organization’s vision

Understanding stakeholder needs

Meeting stakeholder expectations

Ensuring service components are available

The purpose of ‘obtain/build’ value chain activity is “to ensure that service components are available when and where they are needed, and meet agreed specifications.” Service components for ‘deliver and support’ and service components for design and transition are key outputs of ‘obtain/build’ value chain activity.

NEW QUESTION 224
Why should service desk staff detect recurring issues?

To help identify problems

To escalate incidents to the correct support team

To ensure effective handling of service requests

To engage the correct change authority

NEW QUESTION 225
Which TWO of the following statements are MOST associated with the optimize and automate’ guiding principle?
1. It is important to assess which method of communication is appropriate ‘or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components’ parts are related.
3. Organizations should consider whether technology could improve the eficiency o’ manual processes.
4 It is important to understand the organization’s objectives when assessing the impact of potential improvements.

1 and 2

2 and 3

3 and 4

1 and 4

You need to use all of your resources as effectively and efficiently as you can. This means that you should automate wherever you can, and use people only for tasks that can’t be automated. It also means that you need to think carefully about what you can automate and about the circumstances where only a person will do; and about simplifying those processes you do decide to automate to eliminate wasteful or inefficient steps.
You should always optimize the work BEFORE you automate it, as automating something that is inefficient or ineffective may just result in you doing the wrong thing faster!
https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions

NEW QUESTION 226
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

Relationship management

Change control

Release management

Monitoring and event management

NEW QUESTION 227
Which is a key requirement for successful service level agreements (SLAs)?

They should be written using language and terms which all parties will understand

They should be based on system-based metrics which are useful to the service provider

They should be carried forward, unchanged, ‘rom one year to the next to enable uunsisleni service

They should avoid ambiguous targets such as those relating to user experience

An SLA is defined as a documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
SLAs are used to measure the performance of services from the customer’s point of view, and it is important that they are agreed in the wider business context.
Some of the key requirements for successful SLAs include:
They must be related to a defined ‘service’ in the service catalogue. Individual metrics without a specified service context are unhelpful.
They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
They should reflect an ‘agreement’: an engagement and discussion between the service provider and the service consumer. It is important to involve all stakeholders, including partners, sponsors, users, and customers.
They must be simply written and easy to understand and use for all parties.
https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20(SLAs)&text=Some%20of%20the%20key%20requirements,and%20not%20simply%20operational%20metrics.

NEW QUESTION 228
Which ITIL concept helps an organization to make good decisions?

Four dimensions of service management

Guiding principles

Service value chain

Practices

NEW QUESTION 229
Which dimension of service management considers the workflows and controls needed to deliver services?

Organization and people

Information and technology

Partners and suppliers

Value streams and processes

NEW QUESTION 230
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

Incident management

Problem management

Change enablement

Service request management

NEW QUESTION 231
Which statement about the automation of service requests is CORRECT?

Service requests that cannot be automated should be handled as incidents

Service requests and their fulfillment should be automated as much as possible

Service requests that cannot be automated should be handled as problems

Service requests and their fulfillment should be carried out by service desk staff without automation

NEW QUESTION 232
What is the purpose of the ‘information security management1 practice?

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

To observe services and service components

To protect the information needed by the organization to conduct its business

To plan and manage the full lifecycle of all IT assets

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The ITIL-4-Foundation (ITIL 4 Foundation) Exam is an essential certification program for IT professionals who are involved in IT Service Management. The program provides a comprehensive understanding of the latest version of the ITIL framework and covers the key concepts, principles, and practices that are essential for effective ITSM. The certification is globally recognized and is administered by AXELOS, making it a valuable credential for professionals worldwide.

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[Q217-Q232] Excellent ITIL-4-Foundation PDF Dumps With 100% TestKingIT Exam Passing Guaranted [May-2023]

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