[Apr 13, 2023] Step by Step Guide to Prepare for Field-Service-Lightning-Consultant Exam BrainDumps [Q25-Q39]

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Apr 13, 2023 Step by Step Guide to Prepare for Field-Service-Lightning-Consultant Exam BrainDumps

Field Service Lightning program Field-Service-Lightning-Consultant Real Exam Questions and Answers FREE Updated on 2023

To prepare for the exam, Salesforce recommends that candidates have at least six months of experience working with Field Service Lightning and a good understanding of the Salesforce platform. They should also complete the Field Service Lightning course on Trailhead and review the exam study guide.

The Salesforce Field Service Lightning platform is an innovative solution that provides end-to-end field service management capabilities for businesses. With its advanced features such as scheduling and dispatching, inventory management, and mobile workforce management, the platform helps companies streamline their service operations, improve productivity, and enhance customer satisfaction. Salesforce Certified Field Service Lightning Consultants are experts in configuring and customizing the platform to fit the unique needs of their clients.

QUESTION 25
universal containers have a call center that responds to requests from
customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments Which permission set license should be assigned to the call center agents?

FSL dispatcher license

FSL agent license

FSL admin license

FSL resource license

QUESTION 26
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

Soft Boundaries

Customer First

High Intensity

Emergency Policy

QUESTION 27
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders’?

Utilize a custom Global Price Book and add all products as Price Book Entries.

Create customer-specific Price Books and add all products as Price Book Entries.

Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

QUESTION 28
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

Work Order Record Types for Break-fix, Install, and Inspection.

Work Type Line Items for Install, Break-fix, and Inspections.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

Work Order custom fields to define Install, Break-fix, and Inspections.

QUESTION 29
Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers

Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

Multiday work schedule only aerial routing.

Street level routing incorporates Google map api and run faster than aerial routing

Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

Aerial routing computes the shortest distance between two locations bassed on a straight-line route

QUESTION 30
Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.
In which order should a Consultant implement the setup to achieve this requirement?

Set Up Milestones, Create Entitlement records, Set Up Entitlement Process for Work Orders.

Set Up Entitlement Process for Work Orders, Set Up Milestones, Create Entitlement records.

Create Entitlement records, Set Up Entitlement Process for Wok Orders, Set Up Milestones.

Set Up Milestones, Set Up Entitlement Process for Wok Orders, Create Entitlement records.

QUESTION 31
which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers

Gantz

Gantt Map

Appointment List

Color Palettes

QUESTION 32
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

Use Opportunity Line Items and Price Books to track the price.

Use Products and Price Books to track the price.

Use Assets and Products to track the price.

Use a custom object to model the Work Order pricing and price.

QUESTION 33
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer

Assign the appropriate skills to resources.

Use work types with required skills.

Select the relevant work types for each resource.

Create multiple work order line items per service.

QUESTION 34
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

Assets

Product Templates

Work Types

Service Report Templates

QUESTION 35
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

Minimum grade, default operating hour

Estimated travel time, minimize travel

Travel speed unit, actual travel time

Street level routing, Default travel speed

QUESTION 36
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

Create relevant Signature Types and add Signature Blocks to the Service Report Template.

Create two Service Reports and add one Signature Block to each Report.

Create a Flow that adds two Signature Blocks when the Service Report Is generated.

Create two custom fields for the Service Appointment and use Flows to capture each signature.

QUESTION 37
Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?

Create two service appointments and set the early start to the start time of the first service appointments

Create two service appointments and assign two different resources

Create one service appointments and schedule two resources

Create one service appointments and add two required resources

QUESTION 38
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?

Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.

Use Work Types to assign associated Articles to Work Orders.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

Create a custom mobile app that syncs articles based on Service Appointment assignments.

QUESTION 39
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates theService Appointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2answers

Confirm the Technician’s mobile device is online.

Review Service Appointment automation.

Verify the Dispatcher ran the Service Appointment data Job.

Investigate the Work Order lifecycle.

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Salesforce Certified Field Service Lightning Consultant certification is recognized in the industry and is a valuable asset for individuals seeking career advancement in the field service industry. The certification demonstrates that the candidate has the skills and knowledge to implement and configure the Field Service Lightning solution in Salesforce, making them a valuable asset to any organization.

Ultimate Guide to Prepare Field-Service-Lightning-Consultant Certification Exam for Field Service Lightning program: https://www.testkingit.com/Salesforce/latest-Field-Service-Lightning-Consultant-exam-dumps.html

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[Apr 13, 2023] Step by Step Guide to Prepare for Field-Service-Lightning-Consultant Exam BrainDumps [Q25-Q39]

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