NO.26 Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

NO.27 In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?

NO.28 What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

NO.29 Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

NO.30 What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

NO.31 When is the IVR leg established in a CCE Call Flow?

NO.32 What are two descriptions for the Agent Targeting Rule? (Choose two.)

NO.33 What are two tools an Agent Desktop Admin Role can access? (Choose two.)

NO.34 Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

NO.35 What is the goal of identifying a call type?

NO.36 Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?

NO.37 Which two components are needed to setup RONA? (Choose two.)

NO.38 How are additional ICM Tools added?

NO.39 What are two parts of a Single Sign-on message flow? {Choose two.)

NO.40 Which two types of scripts can be created with the Script Editor? (Choose two.)

NO.41 Which microapp is used to gather information from the caller?

NO.42 Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)