NEW QUESTION 97
Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.
The aim/s of quality circle activities is/are:

NEW QUESTION 98
Administrative data are information collected, processed and stored in automated information system. Which of the
following is NOT included in that data?

NEW QUESTION 99
Using the same operational definition becomes even more critical if you are trying to compare several hospitals or
clinics in a system. When national hospitals are made, the operational definition challenge becomes extremely
complex. All good measurements begin and end with_____________.

NEW QUESTION 100
The American Society for Quality has formed six categories of quality tools.
Which of the following is NOT out of those categories?

NEW QUESTION 101
Baldrige’s scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value
ranging from 85 to 450 maximum points.

NEW QUESTION 102
The data collection phase of the journey consists of two parts: (1) Planning for data collection and (2) The actual data
gathering. A well designed data collection strategy should address different analytical questions. Which of the
following is/are the part of planning section for data collection?

NEW QUESTION 103
Strong disagreement do arise, among the five parties’ definitions (i.e. the clinician’s, the patient’s the payers, the
manager’s and the society’s), even outside the realm of cost effectiveness. Conflicts typically arise when:

NEW QUESTION 104
Which part of a job description should be used in a criteria-based performance evaluation?

NEW QUESTION 105
Which of the following processes is most cost-effective in preventing unnecessary resource consumption in the hospital?

NEW QUESTION 106
An optimal response rate is necessary to have a representative sample; therefore, boosting response rates should be a priority.
Methods to improve response rates include all of the following EXCEPT:

NEW QUESTION 107
In the 1970s, Deming developed his 14 points for western Management in response to requests from U.S. managers
for the secret to the radical improvement that Japanese companies were achieving in a number of industries. As part
of his “system of profound knowledge,” Deming promoted that “around 15% of poor quality was because of workers,
and the rest of 85% was due to bad management, improper systems and processes.” The “system” is based on parts.
Which o the following is/are NOT out of those parts?

NEW QUESTION 108
Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger.
Resistance to lower-than-expected results is common and reasonable. It is not necessarily a sign of complacency or lack of commitment to high-quality, patient entered care.
Most of the resistance comes in any two forms (Choose two):

NEW QUESTION 109
The problem with using readily available, convenient data is that the data usually do a poor job of answering the
questions necessary to access performance. Ten years ago this “good enough” approach to data collection might have
been acceptable. Today, however, because of the increasing demand to demonstrate effectiveness of care and
efficiency of healthcare processes, this mind set is not acceptable. Performance quality and excellence do not occur
because organizations do what they have always done or what is convenient. Most healthcare observers agree that:

NEW QUESTION 110
All of the following are characteristics of probability sampling EXCEPT:

NEW QUESTION 111
In successful implementation of performance improvement programs, use of a single improvement methodology
across all improvement initiatives is critical to facilitating a cohesive and consistent approach to improvement within
the organization. An organization can develop improvement methodologies internally or can adopt them from
external sources. Which of the following components is related to this strategy?

NEW QUESTION 112
Many organizations establish condition-specific patient registries for their more sophisticated quality improvement projects because they do not have a reliable source of clinical information.
The use of patient registries is advantageous for the following reasons EXCEPT:

NEW QUESTION 113
Which of the following processes is most cost-effective in preventing unnecessary resource consumption in the
hospital?

NEW QUESTION 114
Licensing and accrediting bodies have relied heavily on structural measures of quality not only because the measures are relatively stable and thus easier to capture but:

NEW QUESTION 115
Because of the goals of care can be defined broadly, outcome measures have come to include the costs of care as well as patients’ satisfaction with care.
In formulations that stress the technical aspects of care, however outcome typically refers to:

NEW QUESTION 116
Healthcare purchasers and payers are demanding that providers demonstrate their ability to provide high quality
patient care at fair prices. Specifically, they are seeking:

NEW QUESTION 117
Today’s patients’ perception of the quality of our healthcare system is not favourable. In healthcare, qualityis
household word that evokes great emotion, including: