NO.30 What are two channels or features supported by ECE? (Choose two.)

NO.31 What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

NO.32 In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

NO.33 Which tool can be used to verify the configuration of Basic Call settings?

NO.34 Where should the RONA setting be positioned the highest?

NO.35 Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

NO.36 Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

NO.37 How does CUCM function in CCE?

NO.38 What are two parts of a Single Sign-on message flow? {Choose two.)

NO.39 What are two tools an Agent Desktop Admin Role can access? (Choose two.)

NO.40 What are two possible Outbound Dialing Modes? (Choose two.]

NO.41 Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

NO.42 Which communication protocol is being used between PG/Router and Live Data to generate report information?

NO.43 Which two types of scripts can be created with the Script Editor? (Choose two.)

NO.44 Which script mode is in use if the script’s appearance has changed to a bright white background with black dots?