Q17. An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

Q18. Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

Q19. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

Q20. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer’s
360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should theconsultant use to achieve this?

Q21. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What’s the preferred method to configure the application security to meet the requirement?

Q22. Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?

Q23. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

Q24. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

Q25. An energy company has implemented Energy and Utilities Cloud in its call center, and they’re now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared tostandard Salesforce Communities?

Q26. A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company’s partners to access applications via a web portal?

Q27. An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?

Q28. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation.
The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

Q29. The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier What approach should you recommend to build this integration to the legacy billing application?

Q30. Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

Q31. An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?