[Dec-2023] ITIL-4-Foundation Dumps With 100% Verified Q&As – Pass Guarantee or Full Refund [Q250-Q273]

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[Dec-2023] ITIL-4-Foundation Dumps With 100% Verified Q&As – Pass Guarantee or Full Refund

Pass ITIL ITIL-4-Foundation Exam With Practice Test Questions Dumps Bundle

ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management. ITIL 4 Foundation is the entry-level certification for ITIL 4, the latest version of the ITIL framework. ITIL 4 Foundation Exam certification validates a candidate’s understanding of the ITIL 4 framework and its key concepts.

ITIL 4 Foundation exam is conducted by AXELOS, the global best practice provider, and is available both online and in-person. ITIL-4-Foundation exam format consists of 40 multiple-choice questions, and candidates have 60 minutes to complete the exam. The passing score for the ITIL 4 Foundation exam is 65%, and candidates who pass the exam receive the ITIL 4 Foundation certification.

QUESTION 250
What is a change schedule used for?

To help plan emergency changes

To help authorize standard changes

To help assign a change authority

To help manage normal changes

QUESTION 251
Which is the BEST type of resource for investigating complex incidents?

Self-help systems

Knowledgeable support staff

Detailed work instructions

Disaster recovery plans

More complex incidents will usually be escalated to a support team for resolution, or even suppliers and partners who offer support for products and services they provide.

QUESTION 252
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

Service-based SLA view

Wholesale customer view

Retail customer view

Supporting services view

QUESTION 253
What can be described as an operating model for the creating and management of products and services?

Governance

Service value chain

Guiding principles

Practices

QUESTION 254
Which is a purpose of release management?

To protect the organization’s information

To handle user-initiated service requests

To make new and changed services available for use

To move hardware and software to live environments

QUESTION 255
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

1, 2 and 4 only

1, 2 and 3 only

2, 3 and 4 only

1, 3 and 4 only

QUESTION 256
Which statement about outcomes is CORRECT?

Outcomes help service consumers achieve outputs

Outcomes are one or more services that fulfil the needs of a service consumer

Service providers help service consumers achieve outcomes

Helping service consumers achieve outcomes reduces service provider costs

QUESTION 257
Which practice needs people who understand complex systems and have creative and analytical skills?

Change enablement

Service level management

Service request management

Problem management

QUESTION 258
Which is an example o’ a service request?

A request for normal operation to be restored

A request to implement a security patch

A request tor access to a file

A request to investigate the cause of an incident

QUESTION 259
Which statement about the ‘continual improvement model’ is CORRECT?

Organizations should work through the steps of the model in the sequence in which they are presented

The low of the model helps organizations to link improvements to its goals

The model is applicable to only certain parts of the service value system

Organizations should use an additional model or method to link improvements to customer value

QUESTION 260
What does the ‘service request management’ practice depend on for maximum efficiency?

Self-service tools

Compliments and complaints

Processes and procedures

Incident management

QUESTION 261
Which is described by the ‘organizations and people’ dimension of service management?

Workflows and controls

Communication and collaboration

Inputs and outputs

Contracts and agreements

Explanation
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.
https://assyst.ifs.com/blog/itil4-organizations-and-people#:~:text=The%20organizations%20and%20people%20d

QUESTION 262
Which service transition process provides guidance about converting data into information?

Change evaluation
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Knowledge management

Service validation and testing

Service asset and configuration management

QUESTION 263
What is the purpose of the ‘information security management1 practice?

To ensure that accurate and reliable information about the configuration of services is available when
and where it is needed

To observe services and service components

To protect the information needed by the organization to conduct its business

To plan and manage the full lifecycle of all IT assets

QUESTION 264
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without the customer having to manage specific costs and risks?

Service management

Continual improvement

A service

An IT asset

QUESTION 265
Which statement about the ‘incident management’ practice is CORRECT?

It identifies the cause of major incidents.

It authorizes changes to resolve incidents.

It maintains detailed procedures for diagnosing incidents.

It resolves the highest impact incidents first.

Reference: https://www.bmc.com/blogs/itil-incident-management/

QUESTION 266
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

Incident management

Service request management

Monitoring and event management

Change enablement

QUESTION 267
What term is used to describe whether a service will meet availability, capacity and security requirements?

Outcomes

Value

Utility

Warranty

QUESTION 268
Which is provided by the ‘engage’ value chain activity?

Ensuring that stakeholder expectations for quality are met

Ensuring that stakeholder needs are understood by the organization

Ensuring that service components are available when needed

Ensuring that services are operated to meet agreed specifications

QUESTION 269
Which is included in the purpose of the ‘service level management’ practice?

To maximize the number of successful service and product changes

To ensure accurate information about the configuration of services is available

To set clear business-based targets for service levels

To ensure that suppliers and their performance are managed appropriately

QUESTION 270
Which practice is the responsibility of everyone in the organization?

Change control

Problem management

Service level management

Continual improvement

QUESTION 271
Which is the FIRST action when optimizing a service?

Assess the current state

Implement the improvement

Understand the organizational context

Agree the future state

There are many ways in which practices and services can be optimized. Regardless of the specific techniques, the path to optimization follows these high-level steps:
Understand and agree the context in which the proposed optimization exists Assess the current state of the proposed optimization Agree what the future state and priorities of the organization should be, focusing on simplification and value Ensure the optimization has the appropriate level of stakeholder engagement and commitment Execute the improvements in an iterative way Continually monitor the impact of optimization
https://www.bmc.com/blogs/itil-guiding-principles/

QUESTION 272
What should be used to set user expectations for request fulfilment times?

The consumer demand for the service

The time that the customer indicates for service delivery

The service levels of the supplier

The time needed to realistically deliver the service

QUESTION 273
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

Incident management

Service level management

Problem management

Service request management

Explanation
A service request is defined as a request from a user or a user’s authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
The purpose of the service request management practice is to support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner. Service request management is dependent upon well-designed processes and procedures, which are operationalized through tracking and automation tools to maximize the efficiency of the practice. To be handled optimally, service request management should follow these guidelines:
Service requests and their fulfilment should be standardized and automated to the greatest degree possible.
Policies should define which service requests will be fulfilled with limited or even no additional approvals so that fulfilment can be streamlined.
The expectations of users regarding fulfilment times and costs should be clearly set, based on what the organization can realistically deliver.
Opportunities for improvement should be identified and implemented to produce faster fulfilment times and take advantage of automation.
https://www.bmc.com/blogs/itil-service-request-management/

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[Dec-2023] ITIL-4-Foundation Dumps With 100% Verified Q&As – Pass Guarantee or Full Refund [Q250-Q273]

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